Frequently Asked Questions
Everything you need to know about your Howard Miller purchase.
How are large floor and grandfather clocks shipped?
Large floor clocks are shipped via specialized white-glove freight services. This includes professional delivery into your home, unpacking, and placement in your room of choice.
What is the warranty period on Howard Miller products?
Most Howard Miller clocks and furniture pieces come with a one-year limited warranty from the date of purchase covering manufacturing defects in parts and workmanship.
Do you offer professional setup for mechanical clocks?
Yes, we can coordinate with authorized service centers to provide professional in-home setup for mechanical grandfather clocks to ensure the weights and pendulums are balanced correctly.
What is your return policy for home furniture?
Items can be returned within 30 days of delivery, provided they are in original condition and packaging. Please note that a restocking fee may apply to large furniture items.
How do I find a replacement key or part for my clock?
Replacement keys, pendulums, and weights can be ordered directly through our customer service department. Please have your model number ready for accurate part matching.
Are the wood finishes shown online accurate?
While we strive for color accuracy, natural wood grains and screen calibrations vary. We use premium hardwoods and veneers, meaning each piece will have unique characteristics.